FAQs
Orders & Shipping
How long does it take to process an order?
All orders are subject to payment verification and availability checks before shipment.
Orders are typically processed within 1–2 business days after payment confirmation. During periods of high demand, promotional campaigns, or public holidays, processing times may be slightly longer.
Once your order has been processed and handed over to the carrier, delivery times vary depending on the destination country.
Please note that processing time and delivery time are separate. The estimated delivery times shown in this policy apply after the order has been dispatched.
For orders containing special-order, customized, or supplier-shipped products, additional processing time may be required. In such cases, customers will be informed accordingly.
We do not process or dispatch orders on weekends or public holidays.
Do we ship internationally?
Yes, we ship to all countries within the European Union.
Shipping rates vary depending on the destination country and are displayed at checkout. We also offer free standard shipping on orders over €150.
Estimated delivery times after dispatch:
- Zone 1 (Hungary, Austria, Slovakia, Czech Republic, Slovenia): 1–3 business days
- Zone 2 (Germany, Poland, Croatia, Romania): 2–5 business days
- Zone 3 (France, Netherlands, Belgium, Luxembourg, Italy, Denmark): 3–6 business days
- Zone 4 (Sweden, Finland, Spain, Ireland, Portugal): 4–8 business days
- Zone 5 (Bulgaria, Greece, Estonia, Latvia, Lithuania, Cyprus, Malta): 4–10 business days
Please note that delivery times are estimates and may vary due to carrier operations, weather conditions, or other circumstances beyond our control.
Payments
What payment methods do we accept?
We accept all major credit cards, PayPal, Apple and Google Pay, making checkout fast and secure. All payments are encrypted to ensure a safe shopping experience for parents.
Returns & Refunds
What is our returns and refunds policy?
We want you to love your purchase! If you’re not completely satisfied, you can return your item within 90 days of receiving it. Simply ensure the product is unused, in its original condition, and includes all packaging.
Once we receive your return, we’ll process your refund within 5-7 business days. Refunds will be credited back to your original payment method. For more details on how to start a return, visit our Returns page or contact our support team—we’re here to help! Shop confidently knowing we’ve got you covered.
Account Info
Do you need an account to place an order?
No, you can check out as a guest.
However, creating an account allows you to track orders, manage returns and save your shipping details.
How can you update your account details?
You can update your name, email, password, or saved addresses by logging into your account dashboard.
All changes are saved immediately and used for your future orders.