Politica de expediere
Shipping Destinations
We currently ship to selected countries within the European Union. Available shipping destinations are displayed at checkout based on the delivery address provided.
Shipping Rates
Shipping costs are based on the destination country and are shown at checkout.
| Zone | Countries | Shipping Fee |
|---|---|---|
| Zone 1 | Hungary, Austria, Slovakia, Czech Republic, Slovenia | €4.90 |
| Zone 2 | Germany, Poland, Croatia, Romania | €6.90 |
| Zone 3 | France, Netherlands, Belgium, Luxembourg, Italy, Denmark | €8.90 |
| Zone 4 | Sweden, Finland, Spain, Ireland, Portugal | €10.90 |
| Zone 5 | Bulgaria, Greece, Estonia, Latvia, Lithuania, Cyprus, Malta | €12.90 |
Free Shipping
We offer free standard shipping on all orders over €150, regardless of destination country.
The free shipping threshold is calculated after discounts have been applied and before taxes, where applicable.
Order Processing
Orders are typically processed within 1–2 business days after payment confirmation.
Orders placed during weekends or public holidays will be processed on the next business day.
During peak periods, processing times may be slightly longer.
Delivery Times
Estimated delivery times after dispatch:
| Destination | Estimated Delivery Time |
|---|---|
| Zone 1 | 1–3 business days |
| Zone 2 | 2–5 business days |
| Zone 3 | 3–6 business days |
| Zone 4 | 4–8 business days |
| Zone 5 | 4–10 business days |
Delivery times are estimates and may vary due to carrier operations, weather conditions, or other circumstances beyond our control.
Undeliverable Parcels
If a parcel is returned to us due to an incorrect shipping address, refusal of delivery, or failure to collect the shipment, we reserve the right to deduct the actual shipping and return costs from any refund issued.
Contact
If you have any questions regarding shipping or delivery, please contact our customer service team at orders@mountex.com.
We aim to respond to all inquiries as quickly as possible during business hours.